Client Manager
Company Overview:
Integrity Interactive Corporation partners with leading global companies to develop, design, and implement best practice ethics and compliance programs that improve employee performance, protect brand image, and reduce legal risk. Integrity's ethics and compliance experts have worked with hundreds of the world's leading companies and our programs have been used by millions of employees on six continents in over 40 languages. For more information about Integrity, please visit www.i2c.com.
Responsibilities:
This is a service-oriented position within Integrity that will be responsible for maintaining the critically important function of building and maintaining new and existing client relationships. Specific responsibilities include but are not limited to the following:
- Manage assigned client relationships to ensure that the highest level of service is provided;
- Act as the main point of contact for client-related issues, both internally and externally;
- Work closely with Data Operations and Client contacts to ensure timely data processing and resolution of data errors;
- Strategically manage the client program through work with the Compliance and Ethics Advisory group and Content Management team to complete the set-up and deployment successfully;
- Work closely with the Director, Relationship Management when dealing with sensitive projects or clients. Client Managers have the responsibility of keeping the Integrity client team apprised of any events or needs that may impact the relationship.
- Recommend and/or implement process and procedure improvements;
- Work closely with the Development team and act as the client liaison for the completion of any projects within Development queue;
- Manage client utilization to ensure effective use of programs, tools, and solutions purchased;
- Maximize working knowledge of Integrity’s programs and solutions in order to build on current client relationships; and
- Complete special assignments as needed or assigned.
Qualifications:
Requires a bachelor’s degree; 3 – 5 years experience in client services environment or related field with a demonstrable increase in responsibility with client account management. The successful candidate will have the following skills:
- Excellent written and oral communication skills; must be able to present Integrity’s solutions to clients face-to-face with professionalism and credibility;
- Strong attention to detail, with an ability to follow-up on items to ensure tight timelines are met;
- Must be able to use experience and judgment in order to address and resolve complex client issues;
- Initiative and desire to work successfully in a fast-paced, small-team environment providing the highest level of client service and ensuring client satisfaction with Integrity programs and solutions;
- Ability to use basic selling skills and techniques to suggest additional programs or solutions to meet client needs and/or generate leads for other team members;
- Proficient in Microsoft Office Suites, especially Excel; and
- Understand and support the Company’s goals, business, and values.
Full commitment to conduct business with the utmost integrity and in full compliance with the law is absolutely essential.
Reporting:
Will report to the Director, Relationship Management and will work closely with all Client Services team members and others throughout the Company as needed.
Location:
Waltham, Massachusetts; telecommuting is not an option. This position requires occasional overnight travel.
Compensation and Benefits:
This is a full-time exempt position. Compensation includes competitive salary with annual bonus potential. Additionally, Integrity offers a comprehensive benefit package which includes medical, dental, 401(k), life insurance, and more.
Integrity Interactive Corporation is an equal opportunity employer.